Protocol & policy.
Full transparency.

Clear answers regarding our research compounds, batch testing, shipping times, and ordering policies. Need further assistance? Contact our support team directly.

Ordering & Payment

Who can purchase from Axova Research?

Axova supplies high-purity reference compounds intended strictly for laboratory and scientific research purposes. Products are sold to independent researchers, educational institutions, and research organizations. All buyers must be at least 21 years of age and agree to our Terms of Service prior to checkout.

What payment methods do you accept?

We accept major credit and debit cards, as well as select secure digital payment options at checkout. All transactions are processed through encrypted, SSL-secured payment gateways to ensure maximum data privacy.

How will I know my order has been processed?

Once your order is placed, you will immediately receive an automated order confirmation email with your invoice details. As soon as your shipment is prepared and dispatched, a second email containing your tracking number will be sent so you can monitor delivery in real time.

Quality & Verification

How do you verify the purity and identity of your peptides?

Every batch in our catalog undergoes rigorous multi-stage third-party laboratory testing. We utilize High-Performance Liquid Chromatography (HPLC) to verify purity profiles (guaranteeing 99%+ baseline purity) and Mass Spectrometry (MS) to confirm precise molecular weight and structural identity.

Where can I access the Certificate of Analysis (COA) for my lot?

Transparency is central to our mission. Batch-specific Certificates of Analysis—including full HPLC chromatograms and mass-spec reporting—are available directly on the product page or upon request by referencing your batch lot number.

How do you ensure consistency between different lots?

Our catalog is sourced from production runs utilizing standard Solid-Phase Peptide Synthesis (SPPS) protocols. Every new lot is independently tested prior to release into active inventory to ensure identical sequence integrity and purity, eliminating batch-to-batch variability.

Shipping & Handling

How quickly do orders ship, and what carrier is used?

Orders are processed and dispatched within 24 hours or 1 business day. We ship using standard domestic postal services, with average transit times ranging from 3 to 5 business days depending on your destination.

Do peptides degrade during transit without cold packs?

All our reference compounds are supplied in lyophilized (freeze-dried) powder form, which makes them highly stable at room temperature during ambient transit. Once delivered, we recommend storing them according to the temperature guidelines on the product page for long-term preservation.

What happens if my package is delayed or damaged in transit?

Every shipment includes full tracking details so you can monitor delivery progress. In the rare event that a package is damaged during shipping or lost in transit, please contact our support team immediately with your order number and photos so we can assist with a replacement.

Research & Terms

Are there age restrictions for purchasing from Axova Research?

Yes. By entering our website and accepting our Terms of Service, users confirm they are at least 21 years of age (or the legal age of majority in their jurisdiction). All products listed on Axova Research are intended strictly for laboratory, educational, and scientific research purposes, and are not for human consumption.

What is your 'Research Use Only' policy?

All compounds sold by Axova Research are supplied solely for analytical, educational, and in vitro research applications. Products are not intended to be used as drugs, food additives, medical devices, or household chemicals. By placing an order, customers agree to handle all compounds in accordance with standard safety protocols.

What is your return or exchange policy?

Due to strict quality control standards and the sensitive chemical nature of research compounds, we cannot accept returns once a shipment has dispatched from our facility. If you need to modify or cancel an order prior to shipment, please contact our support team immediately.

Protocol & policy. Full transparency.

Ordering & Payment

Quality & Verification

Shipping & Handling

Research & Terms

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RESEARCH PURPOSE ONLY NOT FOR HUMAN CONSUMPTION

Protocol & policy.
Full transparency.